Guarantee, Shipping, Payments


We give guarantee for our products.

If you are not satisfied with our product, when you receive it, you can send it back to us within 14 days after product delivery and we will completely reimburse you the product cost. Buy with confidence!
Please contact us before any shipping for insructions.

Our puppets are durable and they will serve you for a long time.
Just protect puppets from high temperatures (as example don't leave them in a car in hot summer days) and do not put puppet head in a water.


Usually orders are shipped within 1 day to 2 weeks. Sometimes more. It depends on if we have this puppet in stock and on number of orders in waiting line.

If you need a puppet urgently, please contact us to check availability.

We ship our puppets usually using Tracked and insured priority shipping method which costs $45 for most puppets.

Priority shipping usually takes 4 to 8 days.

You can order express shipping method DHL, FeDex and etc. Express shipping method takes 3 to 5 days. It costs US$250 - $350 depends on the country and box's size.

All puppets are shipped from France (Europe).
If custom taxes will be unexpectedly high, please let us know. We will help you to pay it by partial refund of your payment or/and by giving discount for your next order.


All prices in our on-line shop are in US dollars and EURO.
You can pay for your order in any currency.
Payment can be made by PayPal, credit/debet card, bank transfer, cheque or Western Union.
For bank transfer please ask us bank details. y

Cheque can be sent to address:

4 rue de la Pie,
Chartres, 28000

We also work with payment plans (pay an amount of money every month till paid in full). A puppet will be sent after full amount is paid.

oOur puppets.

Pavlovs Puppets manufactures professional puppets. The puppets are made in variety of designs, sold from stock and by custom orders. All of the puppets are made out of strong foam and covered with fleece fabric.

Pavlovs Puppets have chosen foam and fabric puppet technique because of its unique characteristics. Good durability, very light weight, and possibility of creating vide variety of designs, ease to care and store.

Heads of the puppets are made out of foam with plastic mouth. Mouth is operated by performer’s hand. Pavlovs use a special half ball system for operating the mouth loved by performers for ease to control mouth movements and convenience to operate the puppet.

Our puppets are easy to use and perform with for professional puppeteers, amateures and children as well.

Every puppet has convenient arm sleeve, which protects foam and makes puppets more convenient.

Our puppets are durable and serve for a long time.

Pavlovs Puppets creates characters on very high artistic level, keeps bringing new ideas and enlarging selection of puppets in catalogue.

Dear friends, customers, partners,
your critical opinions, your suggestions, your ideas are very important for us!
Let's imrove and do this business together!
Thank you in advance!


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